Shipping policy
Shipping Within Australia
At Poeme Home, we take great care to ensure your order reaches you safely and promptly. Please review the following shipping information before placing your order.
Delivery Address Requirements
Please provide a residential or commercial address at checkout.
Double-check your shipping details before completing your order. Once your order has been processed and dispatched, we cannot make any changes to the delivery address.
If an incorrect address is provided:
Re-delivery will incur a standard shipping fee
If the order is lost due to an incorrect address, no refunds or replacements will be issued
Shipping Costs
Shipping charges are calculated at checkout based on your order total:
| Order Value | Shipping Method | Shipping Cost |
|---|---|---|
| Any Amount | Standard Shipping | $15 |
| Any Amount | Express Shipping | $20 |
Estimated Delivery Times
Standard Shipping: 3–5 business days (excluding some regional areas)
Express Shipping: 1–2 business days (excluding some regional areas)
Please note: Delivery times may be extended during Christmas, sale periods, or due to carrier delays. These timeframes are estimates and not guaranteed.
Free Shipping Offer – Terms & Conditions
Available As A Promotion
Applies to standard shipping within Australia only
Excludes large, bulky, or heavyweight items – shipping charges will apply
Not available during sale periods
Conditions of this offer may change at any time without notice
Delivery Issues
If your order hasn’t arrived within the estimated delivery timeframe, please contact us at hello@poemehome.com.au and we’ll be happy to assist.